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Position Title: Default Manager
Job Number:
Department: Office of Financial Aid
Salary: $40,000 per annum
Reports To: Director of Financial Aid
Status: Full-time, Twelve Months
FLSA Category: Exempt



The Default Manager is primarily responsible for helping new and returning students to complete their academic program and repay their loans successfully.  A person in this position is responsible for counseling students on matters of financial need, and providing necessary information regarding student financial assistance programs.



  • Interview, advise, and counsel students who apply for financial assistance, in a factual, courteous, and professional manner;
  • Educate students on financial responsibility;
  • Work in cooperation with staff to ensure optimal default prevention techniques are applied;
  • Conduct financial aid presentations to new and returning students;
  • Identify additional financial resources available to students based on data available in students' records and within college information system and adjust award packages as required;
  • Comply with federal, state and college policies and procedures and keep current of changing regulations applicable to each program;
  • Review student requests for additional borrowing beyond their basic financial assistance package, use professional judgment standards to make recommendation to the Director;
  • Provide assistance with entrance and exit loan counseling, while focusing on repayment obligations;
  • Focus on retention and student success by communicating and educating our students;
  • Ensure that our students are borrowing responsibly and in communication with their loan servicers;
  • Assume responsibility for monitoring, maintaining, and/or improving the college cohort default rates;
  • Collect data needed for preparation of internal, state, and federal reports;
  • Serve as liaison with lenders, servicers, guarantors and third party service provider to prevent delinquent borrowers from going into default;
  • Perform other appropriate job-related duties as assigned.


  • Bachelor's degree or higher or an appropriate equivalent combination of education and related experience may also meet the minimum requirement
  • Experience with Title IV funding processes and/or knowledge of automated financial aid systems. 
  • Experience in the utilization of financial aid software and business applications such as Microsoft Office, NSLDS, and COD.
  • Three years of progressive financial aid experience

    To Apply:

    • Complete an Application for Employment:  Click Here

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