Default Manager - Office of Financial Aid


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Default Manager - Office of Financial Aid

Expected Start Date: As soon as a suitable candidate is found.

Date Posted: 10/21/2021

Application Deadline: Open Until Filled.

Position Title: Default Manager Department: Office of Financial Aid
Salary: $40,000 per annum
Reports to: Director of Financial Aid Status:  Full-time, Twelve Months FLSA Category:  Exempt

General Summary: The Default Manager is primarily responsible for helping new and returning students to complete their academic program and repay their loans successfully.  A person in this position is responsible for counseling students on matters of financial need, and providing necessary information regarding student financial assistance programs. 



  • Interview, advise, and counsel students who apply for financial assistance, in a factual, courteous, and professional manner; 
  • Educate students on financial responsibility;
  • Work in cooperation with staff to ensure optimal default prevention techniques are applied;
  • Conduct financial aid presentations to new and returning students; 
  • Identify additional financial resources available to students based on data available in students' records and within college information system and adjust award packages as required; 
  • Comply with federal, state and college policies and procedures and keep current of changing regulations applicable to each program; 
  • Review student requests for additional borrowing beyond their basic financial assistance package, use professional judgment standards to make recommendation to the Director; 
  • Provide assistance with entrance and exit loan counseling, while focusing on repayment obligations;
  • Focus on retention and student success by communicating and educating our students;
  • Ensure that our students are borrowing responsibly and in communication with their loan servicers;
  • Assume responsibility for monitoring, maintaining, and/or improving the college cohort default rates;
  • Collect data needed for preparation of internal, state, and federal reports;
  • Serve as liaison with lenders, servicers, guarantors and third party service provider to prevent delinquent borrowers from going into default;
  • Perform other appropriate job-related duties as assigned.



  • Bachelor's degree or higher or an appropriate equivalent combination of education and related experience may also meet the minimum requirement
  • Experience with Title IV funding processes and/or knowledge of automated financial aid systems.
  • Experience in the utilization of financial aid software and business applications such as Microsoft Office, NSLDS, and COD. 
  • Three years of progressive financial aid experience

To Apply

Complete an Application for Employment online. Faculty positions may still require applicants to mail transcripts and other documents. See application for details.


For questions regarding this posting contact:
Paine College
Office of Human Resources

Paine College is an Affirmative Action, Equal Educational Opportunity Institution.


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