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Desktop Support Technician

Expected Start Date: As soon as a suitable candidate is found.

Date Posted: 12/8/2022

Application Deadline: Open Until Filled.
 

General Summary:
Provide workstation and on-call IT support services for the College community.

ESSENTIAL JOB FUNCTIONS:

• Answer help desk calls.

• Provide hands-on and remote-controlled workstation support services.

• Manager hardware and software procurement, deployment and disposal.

• Resolve calls in the call tracking system; assume primary responsibility for client workstation support.

• Manage print server queues and network printers.

• Provide on-call support as needed.

• Record all support activities for tracking and monitoring purposes.

• Participate in ITS planning functions.

• Work with Support Center analysts and senior technicians to understand workstation support needs. _

• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.

• Must be able to work flexible hours.

• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).

• Exceptional interpersonal, analytical and organizational skills.

• Strong customer service/customer relations skills.

• Familiarity with DOS/Windows and Lotus SmartSuite application software.

• Ability to translate technical terms into non-technical language.

• Ability to ascertain the criticality of incoming requests and prioritize.

• Understanding of word processing, spreadsheets, and terminal products to properly diagnose problems.

• Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.

• Proficiency in audiovisual equipment.

EDUCATION AND EXPERIENCE:

o Associates degree in Computer Science or related field from an accredited college or university.

• Minimum (Three) years of experience in computer support.

e A+ Certification

• Desktop support experience

• · PC reimaging experience

To Apply

Complete an Application for Employment online. Faculty positions may still require applicants to mail transcripts and other documents. See application for details.